Our client is a leading Talent Management software originator who now need to hire a fluent Danish Customer Support Executive to join their team.
The Danish Customer Support Executive will:
– Provide 1st level application support for assigned company products.
– Demonstrate excellent communication, technical, analytical, troubleshooting and customer service skills at all times.
– Contribute to the business success of our customers by delivering a world-class support service, providing timely communications and effective issue resolution.
Job duties:
– Assist customers with their technical and operational queries.
– Handle any problems reported in the use of the company products.
– Ensure all incidents are accurately logged within the call logging system and responded to/resolved within SLA.
– Resolve issues where possible at Level 1.
– Ensure all incidents owned are followed through to resolution, whilst keeping the customer fully informed of progress.
– Assist in the testing of bugs and post-deployment of new functionality.
Experience needed:
– Previous Danish Customer Support Executive experience, ideally in an enterprise software environment.
– Strong interpersonal and communication skills.
– Able to deal directly with difficult situations and clearly communicate complex issues at all times.
– Customer-oriented, including recognising the business impact of issues and recognising when to escalate to management.
– A strong sense of ownership regarding the product and issues arising from its use.
– Excellent problem-solving skills.
– Proven ability to work on own initiative and as part of a team.
– Flexible, able to change priorities quickly.
– Able to multi-task, organised and excellent time management skills.
– Self-motivated and driven to “get things done”.
– Excellent English (written and verbal).
– Fluent in Danish (written and verbal).
Full-time position, permanent role [Monday – Friday].