Our Stoke-on-Trent-based client is an International dealer in new and surplus industrial automation, MRO, Pneumatic, Motion, Electronic, Hydraulic, HVAC, and Electrical Control Equipment for plant-floor and facilities maintenance machinery, and now wishes to increase its Danish internal sales team by appointing 2x Danish Internal Sales people.

JOB SUMMARY
Danish Internal Sales co-ordinator focused on delivering exceptional customer service levels at all times. Must be highly motivated and incentive driven.
Assuring the company £ goal achievement is a primary task. As well as ensuring the best customer service and responsiveness from a cohesive, responsive call centre.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Respond to customer inquiries by phone, email or through other means
Manage sales opportunities for all products; perform all sales tasks necessary to turn opportunities into billable sales
Check inventory and fulfil orders out of inventory if possible
Notify customers of price and delivery changes for orders placed online, verbally,or by email.
Assure that all correspondence with customers via phone and e-mail is timely, efficient, and done professionally at all times.
Assure a high degree of customer satisfaction as measured by our automated survey system, customer feedback and other means
Enter quotations and orders into the sales order processing systems; ensure accurate sales information, including proper and accurate delivery, payment terms, and other critical order information; confirm all orders with the customer; perform follow-up and order clean-up as necessary
Proactively develop new business through outgoing customer calls and other means

KNOWLEDGE & SKILLS REQUIRED
Strong Computer proficiency
Proficiency using e-mail, the internet, Microsoft Office, and other computer tools
Attention to detail
Problem-solving abilities
Good communication skills
Ability to sell
Must understand the sales cycle
Fluent Danish

Stoke on Trent based