Would you like to build a career with an International Sporting equipment retailer based in North London in a Danish Speaking Customer Service role?
Our client is just starting its Scandinavian team so, if you are looking for a support job with career prospects, read on…..
Established 27 years ago, our client aggressively expanded into the online space seven years ago and is now one of the fastest growing Internet retailers in Europe.
To facilitate their Scandinavian launch we are looking for an enthusiastic person to join the growing Danish Speaking Customer Service Team.
The Customer Service Advisor will respond to customer contacts quickly and efficiently and deliver a high level of service to all customers. They will be expected to champion the customer and make sure that they actively promote a customer focused environment.
This position is on a shift pattern (6am-2pm or 2pm -10pm) and will involve working one day on the weekend (9-5.30) Total hours are 37.5 per week.
Shifts are usually:
Sun ? Thurs or Tues ? Sat.
Salary on offer is £20-£22,000 pa dependent on experience and a 5% company performance related bonus on offer.
Must have excellent Danish (+Swedish preferable) language skills (written and verbal)
The ideal candidate must have good written and verbal English skills
Experience in customer service role
Passionate about customer service
Confident, outgoing and approachable personality
Thrive in a fast-paced & pressurised environment
Demonstrate enthusiasm and determination
Be proactive and forward thinking
Excellent Rapport Building Skills
Strong organisational Skills
Ability to stay positive at all times
Have a good knowledge of I.T.
Dealing with customer queries across a number of platforms including phone, email, social media and web chat.
Provide product information and advice to customers
Resolve customer issues.
Communicate courteously with customers by telephone and email in a professional and positive manner always.
Some translation of products and web descriptions
Scandinavian Customer Service
Please use “search all jobs” to find and apply for this vacancy.
Originally posted 2015-04-26 11:35:12.