Opportunities for a Swedish Brand Manager in London
Would you like to work as a Swedish Brand Manager for an outstanding online retail company in London?
We are seeking an enthusiastic self-starter who can work within their customer service and e-commerce teams.
You will “own” the Swedish brand, from initial web-site translation to launch and subsequent customer satisfaction.
The successful candidate need to demonstrate the following skills and experience:-
• Fluent in SWEDISH + very good command of ENGLISH (written spoken)
• Previous customer service experience
• Be responsibility for incoming telephone calls, dealing with customer queries, handling refunds and returns and any customer complaints.
• Full responsibility for the Swedish on-site content.
• Liaise with Marketing team to generate Swedish content to brief for Swedish marketing activity
• Responsible for updating Social Media channels [Twitter, Facebook etc] in Swedish, based on brief and answer customer enquiries via these channels.
• Oversee and monitor Trust Pilot reviews (Swedish)
• Able to work autonomously and take ownership of the Swedish channel
The role reports directly to the Customer Service manger
Initially a full Swedish site review will be performed including some translation / re-write work to a brief which is expected to take approx. 2-3 weeks before the Swedish site is launched.