Swedish Customer Service Administrator

Our London based client is urgently seeking to employ a Swedish speaker to join their growing Customer Service team. The job duties are varied and you will be handling a number of customer service based job duties for your area (Sweden). The role:- Dealing with customer queries, refunds, returns and complaints – both via phone and email. Pro-actively resolve customer queried and problems in a professional manner. Try to up-sell products to customers Take responsibility to update social media channels, such as Twitter and Facebook – in the language required for your territory. Any other ad-hoc administrative duties. The person:- – Previous customer services experience is required. – Ideally some sales background would be a strong advantage – Attention to detail, hard working and enthusiastic – Problem solving skills. – Able to multi-task – Team player – Strong IT skills and enthusiasm for the Internet – Keen to work in a fast-paced and growing e-commerce company – Swedish – Fluent (written / spoken / read) – English – Very good / Fluent (written / spoken / read) Salary on offer dependent on skills/experience.