Customer Accounts Executive
=== The role ===
As a committed, experiencedCustomer Accounts Executive you will develop a culture of caring for your customers, building trust and loyalty.
You will demonstrate initiative in advising and providing solutions, walking customers through new products and exceeding their needs and expectations whilst working to our SLA.
Your communication and influencing skills will enable you to quickly establish credibility with customers via email and telephone.
As a Customer Accounts Executive you will enjoy being part of a vibrant team of Customer Account Executives managing a varied portfolio with confidence. You will also have the opportunity to take your customer care on the road, visiting customers across your territory consolidating relationships.
You should be motivated and positive, with an eye for detail and have excellent written, numeracy and organisational skills.
You will be able to demonstrate a proven track record of delivering first class results to your customers and have previous office based customer service experience.
You will also have the opportunity to develop your skills within this role via training provided by our company.
=== Competencies ===
• Decision Making
• Customer Focus
• Prioritising, Planning Organising
• Teamwork
• Flexibility
• Influencing
• Interpersonal Effectiveness
• Initiative
• Industry/Commercial Awareness
• Self-confidence
• Ability to cope under pressure
Person skills:
• Efficient
• Organisation skills
• Experience of handling Customer Accounts
• Competent computer skills in Windows 2007.
• Previous experience of working in an office environment
=== Languages required ===
* Fluent and/or Native Swedish + Danish language skills (spoken/written)
* Fluent English (spoken/written)
=== Benefits package ===
Flexible working (available after 3 months)
Childcare vouchers (subject to completion of the probationary period)
Stakeholder pension scheme (subject to completion of the probationary period)
Profit-share scheme (subject to successful completion of full financial year with the company)
Healthcare and well being benefits (subject to completion of the probationary period)
This role is a 1 year fixed term contract initially.