Our client is a financial services business based in Sussex and focused on animal welfare services that customers love what they do and keep coming back for more. Therefore, as Swedish Language Customer Support, you are a passionate people person, with the skills, dedication and attitude to succeed in a dynamic, ambitious company, providing market-leading service standards.
CSEs work in a collaborative and growing team providing the very best service for members and policyholders. From interacting with customers on the phone and social media, to policy administration and arranging mid-term adjustments, you’ll sell through service and support our customers with any queries. Through 5-star customer service, you’ll enable the team to reach compliance standards and objectives.
When it comes to Swedish language customers and customer service, you’re a natural.
You love chatting to people in both English and Swedish, ensuring they get the best advice and buy what’s right for them.
You’re keen to learn new things, can pick things up quickly, and are fully committed to becoming the best version of yourself in a company that supports your progression.
You:
• A keen interest in people and great customer service, ideally from working in customer service previously
• Strong understanding of the value and impact of services provided
• Confident and professional telephone skills and manners in both Swedish language / English
• Excellent communication in Swedish language / English, both written and verbal
• Good listening skills: questioning, summarising and reflecting with empathy
• Assertive and can positively influence difficult conversations and gain acceptance
• High accuracy, quality and attention to detail in documentation and record-keeping
• Ability to keep customer data / personal data confidential
• Manage a broad range of customer queries and requests
• Advise and support individual customers so that their needs are
• Service – Ensure your Quality Audit score is within the standards set
understood, and service standards are maintained
• Satisfaction – Positive customer satisfaction results
• Support colleagues daily to resolve queries, build knowledge
• Productivity – Maintain a high level of productivity across all and confidence, and achieve quality and compliance standards
channels of work
• Work collaboratively with colleagues across the company to promote awareness of customer issues and needs
• Handle complaints constructively and in line with company guidelines, referring to the Team Leader when a solution cannot be found, so that issues are resolved, and learning is implemented in the team.
,000
Location: Sussex
Benefits
Monday to Friday 8-4:30pm, no weekends Benefits package includes 25 days’ holiday, up to 5% match pension, life assurance, cycle scheme, season ticket loan, and a superb modern working environment including free drinks and snacks of all varieties.